People Who Have Mental Health Disabilities
Mental health disability is a broad term for many disorders that can range in severity. It can affect a persons ability to think clearly, concentrate or remember things. A person with a mental health disability may experience depression or acute mood swings, anxiety due to phobias or panic disorder, or hallucinations.
You may not know someone has a mental health disability unless you are told. Stigma and lack of understanding are major barriers for people with mental health disabilities.
- if you sense or know that a customer has a mental health disability, treat them with the same respect and consideration you have for everyone else
- be confident, calm and reassuring
- respect your customers personal space
- limit distractions that could affect your customers ability to focus or concentrate ; loud noise, crowded areas and interruptions could cause stress
What We Mean By Disability
The definition of disability under Social Security is different than other programs. Social Security pays only for total disability. No benefits are payable for partial disability or for short-term disability.
We consider you disabled under Social Security rules if all of the following are true:
- You cannot do work that you did before because of your medical condition.
- You cannot adjust to other work because of your medical condition.
- Your disability has lasted or is expected to last for at least one year or to result in death.
This is a strict definition of disability. Social Security program rules assume that working families have access to other resources to provide support during periods of short-term disabilities, including workers’ compensation, insurance, savings, and investments.
Opportunity For Independent Living
The principle of independent living advocates for a society where people with disabilities have opportunities to live life to its fullest and take advantage of what society has to offer. Independent living enables people with disabilities to self-actualize and fulfill their rights and responsibilities as Canadian citizens.
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How Is My Cpp Disability Retroactive Payment Calculated
Service Canada will calculate your retroactive payment as follows:
Up to 12 months before the date of initial application + number of months between initial application and approval date.
Your monthly payments usually begin on the fourth month after your CPP Disability Benefit application. This is normally the time when initial applications are approved. If you had to appeal your application, the time between your application and your first monthly payment may be longer.;
The retroactive payment will cover the months between the time your application was received by Service Canada and when you receive the first monthly payment. Furthermore, Service Canada may determine you to be eligible for retroactive payments up to 12 months before the date of your initial application.
Using Ayesha in our example above:
Ayesha had to stop working due to her impairment. She initially applied for CPP Disability on March of 2019 after learning about it. Her application took a while to be approved so she only began to receive monthly payments on September 2019. Therefore, she will receive retroactive payments for the six months between March and September.
This means that in total, Ayesha would be receiving 13 months of retroactive payments.
How To Calculate Your Monthly Cpp Disability Benefit
Service Canada determines your monthly CPP disability payments based on two things:
They calculate your monthly payment for the CPP Disability Benefit using this formula:;
+ Flat Amount
If you would like to estimate how much you could get for your CPP Disability Benefit monthly, you can ask for an estimation of your retirement benefit amount as well as your most recent Statement of Contributions to the CPP by either using your My Service Canada Account, or by contacting Service Canada by mail or through the phone so they can mail it to you.
As for the flat rate, the Canadian Government announces this every year. You can find the flat amount here under the most recent quarterly report at the time youll be applying. For 2019, this amount is $496.36.
Ayesha received information from Service Canada that her estimated CPP retirement benefit would be $957.37; in 2019, the flat amount is $496.36. With this information we can calculate that:
+ $496.36 = $1,214.39
Therefore, Ayesha will be receiving an estimated $1,214.39 every month as her CPP Disability Benefit.
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What Evidence Do You Have To Provide To Collect Short
Your physician will need to sign off on your claim form before you even submit your application, to vouch for the fact that your injury or illness prevents you from working.
After you submit your claim, your employer or the insurance company who administers your short-term disability plan will request that you submit your medical records so that they can review them and verify that theyre consistent with your disability claim. Contact your healthcare providers office to find out the best way to send those records over.
It can feel a little invasive to hand over these types of private documents, but know that its a standard part of the benefits process.
The Disability Reference Guide: Its Purpose And Function
The Disability Reference Guide is a tool for identifying, clarifying and promoting policies to address issues that affect people with disabilities. While the objective of the Guide is to help ensure that federal programs , policies and services maintain or enhance the social and economic inclusion of people with disabilities , much of the Guides content may be of use to other governments, organizations or institutions.
The Guide can help to ensure that legislation, policies, programs and services:
- are inclusive of people with disabilities;
- respect the rights and needs of people with disabilities; and,
- promote positive attitudes and raise awareness about the needs of people with disabilities in order to prevent unintended negative outcomes.
Electing to use the Guide will help employees to:
- systematically assess and address the impacts of all initiatives on people with disabilities;
- obtain a more nuanced understanding of the multi-dimensional challenges that impact people with disabilities;
- build partnerships across government departments, and with NGOs and other stakeholders that work with and represent people with disabilities; and,
- act as a resource in the creation of policies and programs that reflect of the rights and needs of people with disabilities.
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Accessible Customer Service Training
You must train all staff on how to interact with people with different disabilities.
Customers can be anyone who is accessing your organizations goods, services or facilities. This can include paying and non-paying members of the public and other businesses in business-to-business relationships.
Your training must include:
- your organizations policy on providing accessible customer service
- tips on how to interact with people with various types of disabilities
- tips on how to interact with people who use an assistive device or require the assistance of a service animal or support person
- information on how to use any equipment or devices available in your organization to help provide;goods, services or facilities to people with disabilities
- tips on what to do if a person with a disability is having difficulty accessing your organizations goods, services or facilities
You must also train your staff when there are any changes to your accessible customer service policies.
What Is The Appeals Process For Cpp Disability In The Social Security Tribunal
If your reconsideration request still results in a denied application, the next course of action is to move one step up and proceed to the Social Security Tribunal. The tribunal has two divisions that deal with CPP Disability appeals: the General Division and the Appeals Division. You will be appealing the rejected application with the General Division first. You only approach the Appeals Division if you were denied in the General Division and have concerns over how the appeal was handled.
General Division For CPP Disability Appeals
You begin your appeal with the General Division by filling out a Notice of Appeal Form and sending it with your CPP Reconsideration Denial Letter within 90 days of receiving the denial. Once you send these, you will receive an Acknowledgement Letter in 2-3 weeks. This letter informs you that the Tribunal will be receiving a copy of your file from Service Canada to review. You will also receive a copy of this file and a Notice of Readiness form about a month after you receive this Acknowledgement Letter.
Putting Your Case Together
More information on this step of the appeal can be found in our article on CPP Disability Appeal: Social Security Tribunal General Division.
Appeals Division For CPP Disability Appeals
- The General Division did not allow you a fair chance to present your case
- They acted beyond its boundaries or refused to exercise its jurisdiction or;
- have committed an error when interpreting the law during your case.
How To Apply For Social Security Disability Insurance
There are three ways to apply for SSDI:
Apply For Benefits Online
You should apply for disability benefits as soon as you become disabled. Follow these easy steps to apply online for disability:
- To start your application, go to our Apply for Benefits page, and read and agree to the Terms of Service. Click Next.
- On that page, review the Getting Ready section to make sure you have the information you need to apply.
- Select Start A New Application.
- We will ask a few questions about who is filling out the application.
- You will then sign into your mySocial Security account, or you will be prompted to create one.
- Complete the application.
You can use the online application to apply for disability benefits if you:
- Are age 18 or older.
- Are not currently receiving benefits on your own Social Security record.
- Are unable to work because of a medical condition that is expected to last at least 12 months or result in death; and
- Have not been denied for disability in the last 60 days.
Note: If your application was recently denied, our application is a starting point to request a review of the determination we made.
You may be able to file online for SSI at the same time that you file for SSDI benefits. Once you complete the online process above, a Social Security representative will contact you if we need additional information.
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People Accessing Goods Services Or Facilities
If you notice that your customer is having difficulty accessing your goods, services or facilities, a good starting point is to simply ask How can I help you?
Your customers are your best source for information about their needs. Being flexible and open to suggestions will help create a good customer experience. A solution can be simple and they will likely appreciate your attention and consideration.
How Much Time Off Do You Get With Short
While I might sound like a broken record, a concern like, How long is short-term disability? is another aspect that can vary depending on your own plan.
By definition, its short-term, but it can range in duration. Ive seen be as short as 30 days and as long as one year, Bartolic says, pointing to the maximum covered benefit periods hes seen in his own practice. It depends on the overall structure of the disability benefits through the employer.
Your time off also depends on your specific health problem. The medical field has guidelines as to how long recovery should take, explains Bartolic. That provides a roadmap for your employer or plan provider to establish a reasonable amount of time for you to be out of work.
What if things are really serious and youre not looking at a few weeks or even months away from the jobbut much longer? That would fall under a long-term disability benefit, if your employer offers such a thing.
As the names imply, short-term disability is used to cover injuries or illnesses that persist for a shorter amount of time . In contrast, long-term disability comes into play for any issues that will take you out of work for longer than that.
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Can You Do Any Other Type Of Work
If you cant do the work you did in the past, we look to see if there is other work you could do despite your medical impairment.
We consider your medical conditions, age, education, past work experience, and any transferable skills you may have. If you cant do other work, well decide you are disabled. If you can do other work, well decide that you dont have a qualifying disability and your claim will be denied.
People With Hearing Loss
People who have hearing loss may be deaf, deafened or hard of hearing. They may also be oral deaf unable to hear, but prefer to talk instead of using sign language. These terms are used to describe different levels of hearing and/or the way a persons hearing was diminished or lost.
- once a customer has identified themselves as having hearing loss, make sure you are in a well-lit area where they can see your face and read your lips
- as needed, attract the customers attention before speaking; try a gentle touch on the shoulder or wave of your hand
- if your customer uses a hearing aid, reduce background noise or if possible, move to a quieter area
- if necessary, ask if another method of communicating would be easier
- speak directly to your customer not to their sign language interpreter if they are accompanied by one
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What Is The Cpp Disability Benefit
The CPP or Canada Pension Program is just one of the many social programs handled by the Canadian Government. It is a mandatory pension plan set up by the government to ensure that Canadian workers have financial returns at the time of their retirement. Most workers in Canada already provide contributions to the CPP, usually taken from their payroll. This money is then kept until they reach the age of 65 before it is given back to them monthly in the form of a pension.
The CPP Disability Benefit is a program handled by Service Canada that provides financial assistance to previously active contributors to the Canada Pension Plan. It consists of a taxable monthly payment meant to assist an individual dealing with a severe disability that prevents them from returning to the workforce for extended periods of time.;
This payment is given to individuals who have left the workforce before the age of retirement due to their condition and ends when they reach the age of 65 to be replaced by the regular CPP retirement payments.;
Applying for the CPP disability benefit requires a number of conditions to be filled: contribution, age, and severe, prolonged impairment. These conditions must be met by the applicant in order for them to be eligible to receive CPP disability payments. There is also an appeals system set up for applicants who were unsuccessful in their initial submission and wish to try again.
Why Was My Cpp Disability Application Denied
The following are some of the possible reasons your initial application was denied. These can include Service Canada not considering your condition as severe and prolonged, applying too late, not having enough information, or not having contributed to the CPP enough.
Your Disability Is Not Considered severe and prolonged under CPP Regulations.
Service Canada has specific definitions on what they consider severe and prolonged. They define a persons condition as:
- severe if they are regularly incapable of pursuing any substantially gainful employment, meaning that the persons disability should be such that they are no longer able to work and earn enough money to pay for their living expenses. Meanwhile,;
- prolonged means that the condition affecting the individual has an indeterminate recovery date.;
Your case has to satisfy both these definitions, otherwise Service Canada may deny your application.
Late CPP Disability Application.
One of the time requirements for the CPP Disability program is that you are an active contributor to the CPP for 4 out of the 6 previous years from the time of your application. Your application may be denied then if you submitted it long enough after your injury or disability that you no longer meet this time requirement. However, it is possible to get a provision and still get the benefit if this is your reason for getting denied. Refer to the previous section in this guide called Late Applicant Provision.
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People Who Use Assistive Devices
An assistive device is a piece of equipment a person with a disability uses to help them with daily living .
- dont touch or handle any assistive device without permission
- dont move assistive devices or equipment out of your customers reach
- let your customers know about accessible features in the immediate environment that are appropriate to their needs
If your organization offers any equipment or devices that can help customers with disabilities access your services, make sure you and your staff know how to use them. It could be helpful to have instruction manuals handy or an instruction sheet posted where the device is located or stored.
Some examples of assistive devices that your organization might offer include:
- mobility device, such as a manual wheelchair or motorized scooter
- lift, which raises or lowers people who use mobility devices
- technology that makes it easier for people with disabilities to communicate or access information, such as certain computer software, an amplification system or a TTY phone line
- accessible interactive kiosk, which might offer information or services in braille or through audio headsets